Terms & Conditions

1. Online Store Terms

You must be old enough to make purchases under the laws of your location, or have permission from a parent or guardian. You agree not to use our products, website, or checkout for any unlawful or unauthorized purpose.

2. Product Information

We aim to present product details, materials, colors, stone descriptions, and pricing as accurately as possible. Natural gemstones may vary in color, tone, pattern, and texture. These small differences are part of the character of each piece and are not normally considered defects.

3. Pricing, Promotions & Availability

Prices, promotions, product availability, and product descriptions may change without notice. We may limit quantities, discontinue items, or refuse an order if information appears inaccurate, incomplete, or suspicious.

4. Orders & Payment

When you place an order, you agree that your billing, shipping, and contact information is accurate. Orders are only confirmed after payment is authorized. If a payment fails, is reversed, or appears high-risk, we may hold or cancel the order.

5. Shipping, Duties & Delivery

Delivery times are estimates and may vary due to carrier delays, customs checks, address issues, weather, or other factors outside our control. International customers may be responsible for customs duties, import taxes, and local fees charged by their country or region.

6. Returns, Exchanges & Final Sale

Returns and exchanges are handled according to our Returns & Exchanges policy. Final sale, customized, engraved, personalized, sample, and clearance items may not be eligible for return or exchange unless they arrive damaged or incorrect.

View our Returns & Exchanges policy

7. Custom & Personalized Products

If you order a customized or personalized item, please check all names, wording, dates, and options carefully before checkout. We are not responsible for customer-submitted spelling mistakes, incorrect details, or changes requested after production has started.

8. Account & Website Use

You are responsible for keeping your account login details secure. You agree not to interfere with the website, attempt unauthorized access, copy the site in a harmful way, or use automated tools that may disrupt normal service.

9. Intellectual Property

All website content, including text, images, layout, product presentation, logos, and brand elements, belongs to SoulGem or its content providers unless otherwise stated. You may not copy, reproduce, or commercially reuse our content without permission.

10. Limitation of Liability

To the fullest extent allowed by law, SoulGem is not liable for indirect, incidental, or consequential losses related to website use, delayed delivery, product misuse, or third-party service issues. Nothing in these terms limits rights that cannot be limited under applicable law.

11. Changes to These Terms

We may update these terms from time to time. The latest version posted on this page will apply to future website use and purchases.